Frequently Asked Questions
Everything you need to know about your Satechi experience.
What is the standard shipping time for domestic orders?
Domestic orders are typically processed within 1-2 business days. Once shipped, standard delivery usually takes 3-5 business days depending on your location.
Do Satechi products come with a warranty?
Yes, all Satechi products purchased from authorized retailers include a 1-year limited manufacturer warranty against defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Are your USB-C hubs compatible with the latest M3 MacBook Pro?
Yes, our latest generation of USB-C hubs and adapters are fully tested and compatible with Apple's M1, M2, and M3 silicon chips, as well as Windows Thunderbolt 4 devices.
Do you ship internationally?
We currently ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
How can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.